Refund & Cancellation Policy

1Web subscriptions purchased through Paddle

• Current product. The current Paddle web subscription provides the access described on the pricing page for the one FE discipline selected before checkout. Changing the discipline shown in the member center does not transfer that paid access. Native-app access is not part of the currently delivered web subscription.
• Cancel anytime. Open the billing portal from your account settings or use the manage-subscription link in your Paddle purchase email.
• When cancellation takes effect. Cancellation normally takes effect at the end of the current paid billing period. You keep access until that date and will not be charged for another renewal.
• Refund requests. Refund eligibility is assessed under mandatory consumer law and Paddle's Refund Policy. A request is not automatically approved merely because it was submitted.

Start with us at contact@xingshiyu.com.cn if the product was not delivered or a technical issue prevents access. You may also contact Paddle Buyer Support for billing help, cancellation, or a refund request.

2App-store purchases

App-store subscriptions, including Android subscriptions purchased through Google Play, are separate from the current web offering. The store where the purchase was made controls its payment, cancellation, and refund process, and its terms and mandatory local rights apply.

3Account deletion is separate

Deleting your FE Exam AI Prep account does not cancel recurring billing. For the current web subscription, cancel through the Paddle billing portal. We keep billing and transaction records where required for tax, accounting, disputes, fraud prevention, or other legal obligations.

4How to reach us

Email contact@xingshiyu.com.cn with the account email, purchase date, and a short description of the issue. Do not send card numbers or other sensitive payment details.